Month: June 2018

The Inconvenient Truth About Following Procedures – She called me “Madam”

Processes and procedures are essential for accomplishing goals efficiently and effectively, but is your organization implementing them in a way that erodes customer relationships? Case in point: a recent experience I had with an airline that shall remain un-named. Procedures Over Customer Relationships The flight from Charlotte, NC to Washington, DC should take around 90 … Continue reading The Inconvenient Truth About Following Procedures – She called me “Madam” MORE >

Suicide Among Execs: Coping with Stress in the C-Suite

The recent, unusual number of suicides by top executives reminds me of how important it is to talk about the dangers of severe stress in the workplace and some steps you can take to manage your own stress. Just consider this (incomplete) list of media coverage: On Tuesday Kate Spade, the founder of fashion line … Continue reading Suicide Among Execs: Coping with Stress in the C-Suite MORE >