Blog

Getting Your Mind Around Unconscious Bias: Three Simple Strategies

Which of these apples would taste best? Concerns about unconscious bias in the workplace are not new, but have received a lot of media attention lately due Starbucks’ decision to close for an entire day to provide training to all staff. It is important to be talking about ethnic, gender, even age bias in the workplace, … Continue reading Getting Your Mind Around Unconscious Bias: Three Simple Strategies MORE >

The Inconvenient Truth About Following Procedures – She called me “Madam”

Processes and procedures are essential for accomplishing goals efficiently and effectively, but is your organization implementing them in a way that erodes customer relationships? Case in point: a recent experience I had with an airline that shall remain un-named. Procedures Over Customer Relationships The flight from Charlotte, NC to Washington, DC should take around 90 … Continue reading The Inconvenient Truth About Following Procedures – She called me “Madam” MORE >

Suicide Among Execs: Coping with Stress in the C-Suite

The recent, unusual number of suicides by top executives reminds me of how important it is to talk about the dangers of severe stress in the workplace and some steps you can take to manage your own stress. Just consider this (incomplete) list of media coverage: On Tuesday Kate Spade, the founder of fashion line … Continue reading Suicide Among Execs: Coping with Stress in the C-Suite MORE >

The Right Negotiation Approach Matters

It was a mess. A large government agency administered contracts through individuals and departments scattered across the country. The process had broken down so badly that substantial amounts of money were at risk, contracts were disappearing into “black holes,” and legal action was pending. Emails were flying back and forth with as many as 33 … Continue reading The Right Negotiation Approach Matters MORE >

1 2 3 5