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How to untangle a thorny problem that persists despite the best efforts of your leadership team

The Situation: The senior vice president of a government contracting firm needed help in solving what appeared to be an unsolvable situation. He had recently learned that one of the teams had been completely ignoring critical terms of large contracts and instead was using ad hoc procedures that were completely out of compliance.   Needless to … Continue reading How to untangle a thorny problem that persists despite the best efforts of your leadership team MORE >

Forget Work Life Balance

As a senior business executive, do you feel that your entire life is consumed by your work? Do you believe that you have to make tradeoffs between professional commitment and fully embracing life? Do you see the competition between work and personal life as a zero-sum game? If so, your mindset is limiting both. With … Continue reading Forget Work Life Balance MORE >

Getting Your Mind Around Unconscious Bias: Three Simple Strategies

Which of these apples would taste best? Concerns about unconscious bias in the workplace are not new, but have received a lot of media attention lately due Starbucks’ decision to close for an entire day to provide training to all staff. It is important to be talking about ethnic, gender, even age bias in the workplace, … Continue reading Getting Your Mind Around Unconscious Bias: Three Simple Strategies MORE >

The Inconvenient Truth About Following Procedures – She called me “Madam”

Processes and procedures are essential for accomplishing goals efficiently and effectively, but is your organization implementing them in a way that erodes customer relationships? Case in point: a recent experience I had with an airline that shall remain un-named. Procedures Over Customer Relationships The flight from Charlotte, NC to Washington, DC should take around 90 … Continue reading The Inconvenient Truth About Following Procedures – She called me “Madam” MORE >

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