Here are some ways to reclaim the space you need My client, Bob, was very pleased with his new position at a large health care organization. It was a “skip” promotion in recognition of his leadership capabilities and  his reputation as a nationally recognized expert in his field. Despite the challenges of taking on a…

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It is widely acknowledged that the ability to empathize is the basis for all productive relationships. It goes without saying in personal relationships empathy is the glue that keeps us together. In business empathy is essential for collaboration, inspiration, and innovation. And today we need empathy more than ever as we attempt to bridge the…

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Courage is often lauded as one of the most important characteristics a leader can possess. Many say that leadership is impossible without courage.  But what happens when that courageousness is not informed by curiosity?  You have recklessness. Although the following statement is heretical in most of my circles, I think the mob that attacked the…

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Even as we endeavor to survive this pandemic –  to see that people have the basic necessities of life, to keep as many healthy as we can and save those who fall ill, it is important to record what we are learning about ourselves, our organizations, and our society. But it is difficult to take…

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This may sound strange coming from someone who coaches many executives and it’s true that some of my best clients begin by telling me that they want executive coaching for one of their senior leaders. But before I start talking about a contract, my first response to such a request is to ask why. The…

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A dear friend and colleague of mine passed away at the end of last month.  I know the date because she had intended to let her clients know of her rapidly declining health in her next newsletter. Corrie (far right) sent her newsletter without fail on the 1st of every month – not the 2nd, not the 3rd,…

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As a senior business executive, do you feel that your entire life is consumed by your work? Do you believe that you have to make tradeoffs between professional commitment and fully embracing life? Do you see the competition between work and personal life as a zero-sum game? If so, your mindset is limiting both. With…

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Unhappy Customers

Processes and procedures are essential for accomplishing goals efficiently and effectively, but is your organization implementing them in a way that erodes customer relationships? Case in point: a recent experience I had with an airline that shall remain un-named. Procedures Over Customer Relationships The flight from Charlotte, NC to Washington, DC should take around 90…

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