It is widely acknowledged that the ability to empathize is the basis for all productive relationships. It goes without saying in personal relationships empathy is the glue that keeps us together. In business empathy is essential for collaboration, inspiration, and innovation. And today we need empathy more than ever as we attempt to bridge the…

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“He is so difficult – impossible to work with.” “She is so perfectionistic – there is no pleasing her.” “I have two SVPs who simply can’t get along.” “He has such a bad attitude – negative about everything.” “Those folks in IT/Procurement/Contracting [name the department] are just difficult/lazy [name the character defect].” “She undermines every…

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purpose & goals

Insight This past fall I volunteered for a fair run by a service organization I belong to. The weather was gorgeous. There was a variety of entertaining activities, great food, and good music. Over 145 children and their parents attended. Everyone seemed to have a great time, including the 20 volunteers. But at the end…

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